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For LAN issues like packet losses while pinging the LAN interface, kindly ensure that you have taken and analyzed the below stated points: 1 - % of Packet losses while pinging the local gateway IP and the latency of ICMP using Ping command. For ether...
User Error is stated as close reason and an existing session is closed as the user attempts to initiate a new session without logging-out from previously running session. In such a case, system has to forcefully logout the older session with this close...
Latency to LAN for ICMP protocol will increase IF AND ONLY IF user is exceeding his QoS limits. Rebooting the MSG/MSC or applying the No QOS rule for resolution only give relief some time and is not a permanent fix. As Ping to any IP or Hostname will i...
Whenever an administrator makes changes to MSG system setting such as networks or policies, an internal configuration file is updated by the MSG. It is notable to mention that this is not the case when adding subscriber(s) in the database. A good thumb ...
Uploading user account list from a CSV file to MSG
Uploading user account list from a CSV file to MSG
Whenever there is a custom firewall policy (or table) applied to an account on the MSG, the system table is ignored.  Please also note that since the policy is matched only post login, it does not make sense to add allow rules to the table unless by def...